trydecor Store Return & Refund Policy

Return Window

trydecor Store welcomes returns submitted within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products harmed through customer misuse, improper storage, or disregard of the handling instructions supplied with the item
• Returns received after the 30-day window without prior written authorization from trydecor Store support

How to Initiate a Return

1. Send an email to our support team at service@trydecor.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging in your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to protect them from damage during transit, and print the issued RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Dispatch the parcel to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined on arrival or may encounter substantial processing delays. trydecor Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once trydecor Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved and valid photo evidence was supplied upfront, the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its own processing timelines. Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. All refunds are paid directly by trydecor Store to the original payment method used at checkout; store credit is offered only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include the wrong items, or differ from its description, please reach out within 7 days of delivery with clear photos documenting the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will cover every return shipping fee connected with sending back the affected item.

Return Shipping Costs

The customer bears all standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error by trydecor Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. Whenever a return is caused by a trydecor Store error — incorrect items, shipping damage, or items defective on arrival — we absorb 100% of the return shipping costs, with no deduction from your refund.